Shipping policy
Shipping Policy
Thank you for shopping at Vecino Shop! We are dedicated to providing you with the best shipping experience possible. Please read our shipping policy below to understand how we handle shipping.
1. Shipping Methods
We offer a range of shipping options depending on your location. Shipping costs are calculated at checkout based on the weight of your order and the destination.
2. Domestic Shipping
• Processing Time: Orders are processed and shipped within 1-3 business days after payment has been received. Please note that processing time may vary during peak periods.
• Shipping Time: Delivery times depend on the shipping method chosen at checkout. Typically, domestic orders take between 5-7 business days for delivery.
• Shipping Cost: Shipping costs are calculated based on the size, weight, and destination of the order. You will see the exact shipping cost at checkout.
3. International Shipping
• We offer international shipping to most countries. The cost and delivery time will be calculated at checkout based on your location.
• Shipping Time: International orders may take 7-21 business days, depending on the destination and customs processing time.
• Customs Fees and Duties: Please note that Vecino Shop is not responsible for any customs duties, taxes, or import fees that may apply when your order arrives in your country. These fees are the responsibility of the customer.
4. Order Tracking
• Once your order has been shipped, you will receive a tracking number via email. You can track your order using this number on the shipping carrier’s website.
• If you have not received a tracking number or experience any issues with tracking, please contact us at vecinoshop@gmail.com.
5. Shipping Delays
• Vecino Shop is not responsible for delays caused by the shipping carrier or customs processes.
• If there are any delays with your order, we will notify you as soon as we receive the information from the carrier.
6. Lost or Stolen Packages
• If your package is lost or stolen after it has been marked as delivered, we are not liable for the loss. We encourage you to check with your local postal service or shipping carrier for more information.
• If there is an issue with your package during transit, please contact us immediately at vecinoshop@gmail.com so we can assist you in resolving the issue.
7. Address Accuracy
• Please ensure that your shipping address is entered correctly during checkout. Vecino Shop is not responsible for delays or misdeliveries due to incorrect or incomplete address information.
• If you need to change your shipping address after placing an order, please contact us immediately. We can only update your shipping information before the order is processed and shipped.
8. Shipping Exceptions
• We currently do not ship to P.O. Boxes or APO/FPO addresses.
• If you are located in an area where we do not offer shipping, please contact us at vecinoshop@gmail.com, and we will do our best to accommodate your order.
9. Customer Support
If you have any questions or concerns about your order or shipping, please reach out to us at vecinoshop@gmail.com. We’re happy to assist you!